FAQ

What are your candles made with?

All our Onju candles are made with 100% all-natural soy & beeswax, phthalate-free fragrance oils, naturally coated cotton wicks, and reusable ceramic vessels.

Why soy wax candles?

  • Less Toxic- Soy wax are less toxic as compared to paraffin candles and are less likely to trigger allergies. Besides that, due to the fact that it has a lower burning point, it is less likely to create an after effect of soot in your candle (the black stuff you see in your regular mass produced candles).
  • Longer Burning- It also has a lower melting point that enables it to burn slower and cleaner than paraffin based candles.
  • Renewable & Biodegradable- Unlike paraffin which comes from petroleum, soy is a renewable plant-derived product.
  • Low Heat – Soy produces less heat than paraffin and keeps your house cooler.

Where are your candles made?

Our candles are hand-poured in small batches by our founder in Hong Kong.

Are your products vegan and cruelty-free?

Yes and yes! They’re also paraffin, paraben, and phthalate-free for the cleanest possible burn.

How do I properly care for my candle?

For tips on getting the longest, cleanest, and safest burn, see our candle care package.

Always follow candle safety guidelines; including burning your candle within sight, on a heat resistant surface, away from any flammable materials and drafts, and out of reach from children and pets. The ceramic vessel may become hot after a long burn, so allow the vessel to cool before handling it.

How does an ONJU burn? Does it spill?

The design of the ONJU standalone candle is actually made for decorative purposes and so it can easily spill if not used correctly, if you wish to burn it, please visit our candle care page for safe burning instructions

How do I repurpose my Onju vessel? 

Our timeless ceramic Onju pots that can be given a new life as a planter, vase, trinket holder, or simply on its own as a decoration piece.

Why does the wax look different from other candles I've used?

Our candles are made with 100% soy wax, which means that there are no preservatives or additives. Because of this, our candle may have chafing or discolouration over time. Due to the handcrafted nature of our candles, expect slight variation in the appearance of each unique piece.

How long will it take for my customization order to be made?

Our candles are hand-poured so please allow up to 10 business days for your order to be made and delivered.

Can I send my order as a gift?

You absolutely can! Please send us an email or dm us on IG to see how we can assist you in finding the best suited colour and scent.

Is there a minimum order for delivery?

We deliver upon $600 per order for deliveries on Hong Kong Island, Kowloon & New Territories.

Do you offer returns or exchanges?

Due to the handmade nature of our candles, unfortunately we cannot offer any returns, refunds, or exchanges. If you have any questions or concerns, please email us at hello@onju.com